If you are not satisfied with your order, please return it within 7 days of receipt so that we can order you a full refund or exchange. In general, items returned for refund must be deemed in new, items sellable condition at our discretion. However, we understand that products may have hidden flaws from the manufacturer and we will happily accommodate reasonable requests.
Contact us for your concerns on our customer care number. The customer must pay for return shipping.
The Replacement Guarantee seeks to assist buyers who have been unhappy with their purchase on the website. If at the time of delivery and/or within 7 days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from Annuttama. The replacement is subject to the following conditions:
Notify Annuttama of any defects in the product/s at the time of delivery of the product/s and/or within 7 days from the date of delivery and the same product/s will be replaced in return for the defective product/s.
Replacement can be for the entire product/s or part/s of the product subject to availability of the same with Annuttama. Following products shall not be eligible for return or replacement:
Incidental damage due to malfunctioning of product
Products with tampered or missing serial/UPC numbers
Any damage/defect which is not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any,
All associated items originally included with the product/s delivered
Any product which is 'made to order on customer's request on clothing, footwear and jewellery
Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.
Missing original tags and packaging
For items that come in branded packaging, the box should be undamaged.
Made to order jewellery, Innerwear, lingerie, socks and clothing freebies are not covered under the return policy.
Annuttama reserves its right to initiate civil and/or criminal proceedings against a user who files invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Annuttama may at its sole discretion suspend, block, restrict, cancel the display name of such user and/or disqualify that user and any related users from availing protection through this program.
Any person who, knowingly and with intent to injure, defraud or deceive, files a fraudulent complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law..